- Joined
- Apr 1, 2013
- Messages
- 533
- Reaction score
- 208
I just sent a slightly scathing email and feel somewhat bad about it, but I'm so irritated. I was told a few days ago my order was still being packed at the warehouse and would ship soon, and today I got the same response from someone different, though I felt like it was very dismissive. I responded very to-the-point:
"Jamie,
Thank you for emailing me back as it's appreciated; however, I don't feel like the responses I keep getting are good enough. I placed this order when everything was listed in stock and Birchbox policy is to ship full-sized
orders within two business days. This order was submitted 14 days ago.
I'd like to know what's holding it up. Is it the pick 2? If so, just take it off so the other items will ship. If it's the bag, just cancel it and I'll take a refund on that so the scrub and pick 2 can ship. Whatever the hold up, I feel like I'm entitled to know so I can decide whether I want to keep waiting or just cancel everything.
I understand the warehouse move has caused numerous problems, but I alsodon't think Birchbox has handled some of these inventory and shipping issues properly. Items should not be listed on the website if they're not available to customers. Period.
Please tell me what's holding up my order and please don't beat around the bush and say it's still being packed. At this point, that answer is just
not good enough.
Brooke"
"Jamie,
Thank you for emailing me back as it's appreciated; however, I don't feel like the responses I keep getting are good enough. I placed this order when everything was listed in stock and Birchbox policy is to ship full-sized
orders within two business days. This order was submitted 14 days ago.
I'd like to know what's holding it up. Is it the pick 2? If so, just take it off so the other items will ship. If it's the bag, just cancel it and I'll take a refund on that so the scrub and pick 2 can ship. Whatever the hold up, I feel like I'm entitled to know so I can decide whether I want to keep waiting or just cancel everything.
I understand the warehouse move has caused numerous problems, but I alsodon't think Birchbox has handled some of these inventory and shipping issues properly. Items should not be listed on the website if they're not available to customers. Period.
Please tell me what's holding up my order and please don't beat around the bush and say it's still being packed. At this point, that answer is just
not good enough.
Brooke"
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