Originally Posted by
CheshireCookie /img/forum/go_quote.gif
Quote: Originally Posted by
allistra44 /img/forum/go_quote.gif
So, my May bag was lost (ish). We just moved & I had submitted a request to forward our mail starting on 5/31. My bag was out for delivery on 5/20 and for some reason our mail lady thought that she was supposed to forward our mail already, so when I checked the tracking later, it just said 'Forwarded.' Called the Post Office & they just said they read the date wrong & they'd send it back out for delivery by the end of the week. Never got it. Called early last week and they basically said they couldn't find it & that I'd have to wait 30 days to file a claim.
I emailed Ipsy on a whim on Friday night, even though this is obviously not their fault at all. I just thought maybe the package would have been returned to them or something. They emailed me this morning & said they'd send me a replacement bag! Honestly thinking she may have misunderstood my email or something, but I'm not complaining. Curious to see what products are in it, as it appears they're out of most of the May items!
They usually are very understanding and nice when it comes to needing to send a replacement bag or items. The only issue people are running into now is that Ipsy seems to not have many products left to send from this bag! BUT at least Ipsy still has good customer service when it comes to sending replacements!
Yeah, I think they sold too many of the May bags so they didn't take into account replacements. But, I agree with CheshireCookie that they have good customer service regarding replacements.