- Sep 17, 2012
- Reaction score
I'm curious what you received and when you contacted them about the sample. I called last week to let them know about the empty Supergood sample (again) and was told they would send out a replacement box. I was very excited because of all the times I'd had an empty or missing sample they have never replaced it, but have always offered a credit. He said it was to arrive last Saturday. I called this morning and asked if there was tracking because I haven't received it. The lady told me that I had called too late in the month (I called on the 7th) and the warehouse had packed up all the samples already and gave me a credit.Originally Posted by BagLady /img/forum/go_quote.gif
The inconsistency in what they are offering customers for the empty Supergoop really bothers me. They offered to replace my sample. Looks like it was delivered to my place today. I'll have to see what they sent when I get home.
I wrote them an email this morning asking that they keep some samples available as replacements. I live in the southwest and just moved to a tiny town which added a day or two to the already long shipping time. With that policy I will never be able to receive a replacement if there is a problem. It doesn't seem right that they pack up samples before all (or most of) the customers have receive their bags.
I've always been bummed that I've received my box too late and have only received a credit when a sample is missing, so this month when I received it on the 7th I was so excited. I was looking forward to the sunscreen because I have tried a lot of sunscreens and I can't find one that will keep me from getting sun spots on my cheeks and nose. They just get darker and I get more of them every time I'm outside for any length of time no matter if I wear sunscreen or not. So I'm trying to find one that will work. I loved the lip gloss though and am stalking eBay to see if anyone is selling theirs. I love tiny lippies!