Originally Posted by
zadidoll /img/forum/go_quote.gif
An affiliate of the company wanted to share this with the members. Due to our TOS she can post it directly however due to the information she's sharing I'm passing her post along to members here.
Quote:
I'm affiliated with the company - Due note we take all feedback and customers very seriously, we want nothing more than to have satisfied customers. If a customer experiences an issue we go out of our way to clear things up. Once we heard about the very small amount of clients that had "fraud" alerts and or "foreign fee issues" we contacted our credit card provider to see what the reasons were and how we can prevent them. As a result one of the things we changed instantly to accomodate our customers is our billing system which now authorizes for only the $250 to prevent issues.
Shipping: We use FedEx which only takes 2-5 days to arrive from shipment to the USA, and just 1-3 days in Canada - we do not use snail mail.
Safety: We use Stripe one of the most reliable credit card processing companies out there. Our credit card processor has been audited by a PCI-certified auditor, and is PCI DSS Level 1 compliant. This is the most stringent level of certification available and provides you with the confidence that your information is fully secured, period!
Not all companies provide the same customer service level so they should not be categorized in the same bracket.
Thank you for posting this! Bypassing the postal services is a huge plus, and I like that they changed their charging system WRT the yearly subscriptions,
The chance that I would pay $250 for a new subscription service is practically nil, but I will be trying a month and go from there.
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I'm glad they have corrected their initial start up problems.
Could the people who have received their boxes please post some photos? /emoticons/[email protected] 2x" width="20" height="20" />