After the experience I've had with Julep this month, I will never go back. Right after our rooms opened in June, I called Julep and cancelled my subscription over the phone with a representative. Yet on the 27th, my bank account was charged for the July box. I was at work, so I emailed them, and received a response that I would hear back in 2-3 days. I told them my account was supposed to be cancelled, and to please release the funds back into my account, and not send me a box.
A few days went by, and bam. I get an email notification that my box has shipped. Again, I email them, and finally get a response saying they cancelled my account. I emailed back to ask if they would refund my money or if the box had already shipped. No response. I checked tracking, and the box was frozen and rerouted back to themselves, yet they refuse to refund my money. I'll be on the phone with them again tomorrow morning to get my refund. The customer service by email is horrible, and my experience over the phone got no results...so we'll see if I get my money back, or if they just keep it for nothing.
/emoticons/
