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I just called T&T for the first time and I will NEVER make that mistake again. I'm a big fan of their products, but I'll stick to ordering online or at Nordstrom.


Whew!! I feel better after getting that off of my chest!


 
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Originally Posted by Never2muchMU I just called T&T for the first time and I will NEVER make that mistake again. I'm a big fan of their products, but I'll stick to ordering online or at Nordstrom.

Whew!! I feel better after getting that off of my chest!


You'd think companies that make good products would carry that into their Customer Service...
Nothing puts a bad taste in your mouth about something than a lousy SA!

 
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Originally Posted by Never2muchMU I just called T&T for the first time and I will NEVER make that mistake again. I'm a big fan of their products, but I'll stick to ordering online or at Nordstrom.

Whew!! I feel better after getting that off of my chest!


Sorry that you had such a bad experience. I don't know if you know this already but Sephora also sells T & T and from what I have experienced, they have great customer service.
 
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That is so true! They should know what an impact their cs has on repeat business. It sucks that the person I spoke with today was such an a**


Originally Posted by NYAngel98 You'd think companies that make good products would carry that into their Customer Service...
Nothing puts a bad taste in your mouth about something than a lousy SA!
 
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Yeah Sephora and Nordies has the best cs all around imo! The only reason I decided to shop from T&T directly is because the item that I want is not available anywhere else. I also tried to swap for it.....unsuccessfully


Originally Posted by Mariposa Sorry that you had such a bad experience. I don't know if you know this already but Sephora also sells T & T and from what I have experienced, they have great customer service.
 
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Sorry to hear about your dreadful experience Tracey. I heard that they were bad a few years ago, but figured they'd cleaned up their act. What a shame.
 
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Wow! they already had a bad reputation?! That sucks!! You're right, they should have cleaned up their acts by now!


Originally Posted by keaLoha Sorry to hear about your dreadful experience Tracey. I heard that they were bad a few years ago, but figured they'd cleaned up their act. What a shame.
 
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No, it doesn't take much energy at all. But maybe they have contests to see who can be the nastiest!
I'll be glad when the site is back up. I REALLY want the item that I was going to order - at least that way I wont have to put up with attitude!


Originally Posted by RenaelovesMAC You'd think these companies would know better. I have certain companies I only order from online due to nasty SAs. It doesn't take a lot of energy for them to be polite.
 

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