This is where I'm at exactly. I want to cancel so bad, but I need the stuff!@@LooseSeal Ugh. I toootally get what you're saying! I've asked repeatedly about the remainder of my order w no answers other than it's "shipping soon."
I'm also huge on customer service and while I believe their reps are extremely kind and polite (even to the stressed, sleepy grouches like myself), it's so annoying that items are sold as in stock when they're not really. I'm on the fence about just canceling the rest of my order but I definitely want the items.
Ordered them on the 19th and still no deets about when they'll be here.
Long time subber here who is extremely disappointed as of recently. I've been waiting on the In Full Bloom box to ship to my mother for almost a week and yet I still haven't gotten a shipping confirmation, even though I ordered on the first day and people are regularly posting their boxes here.
The CS rep who has helped me has been great but I still don't understand why the warehouse is not shipping mine when plenty of people have gotten their boxes already. These warehouse issues are alienating a lot of long-time customers
Wow!! This is just completely unacceptable!I placed an order on 4/8 that included a gift subscription for my mom so that she would get it in time for Mother's Day and her birthday which is today. My part came pretty quickly. She got an email on 4/9 that hers was shipping and she made an account and did the profile. Nothing for weeks. But April was having tons of shipping issues so I wrote it off as that. Then 4/18 I placed another order. That was a bad day to order for everybody apparently. I emailed them about the gift sub and they said they would look into it. I got the 100 point email so I called to see if it was for my order or the gift order. It was for mine and she said the system for the gift subs was down but she would email me when it was up. Part of my order shipped minus some dry shampoo and the pick two according to the email. When the box came the dry shampoo was included but is still showing as not shipped on my account. Then I got the pick two a few days later. Still hadn't heard about the gift sub so I emailed again. I got a reply saying it was shipping soon and 100 more points. 4/29 I finally got a shipping email and today the tracking actually started working. It just left Fishers IN. Hopefully. I just really hate that my mom has been waiting for it since she got the email on 4/9 and now today is her birthday and still nothing.
The only place I could see my store credit was in the payment section of the checkout process. There should be a box to check if you want to use points, then list your store credit, & then list your saved credit cards. I did my order on my phone & wasn't sure how to select the store credit because there's no button next to it, but if you just click the words, it selects it.Does anyone here know if store credit can be different than points? One of my orders had a back ordered item, worth $30, and the CS rep emailed me to say he'd be refunding me store credit and then also giving me 100 points for the trouble. I just checked my account and I see the 100 points but I don't see a $30 credit anywhere or an additional 300 points. I emailed him back to ask where to find it, but thought I'd ask here to see if anyone knew and I was just missing it!