I've placed 4 orders with Honestskin (yeah, I'm a glutton for punishment) only my most recent one has gone smoothly. 2 of the orders had OOS items and they gave me credit instead of cash, 1 the entire order was OOS but I did get all my money back. The last one I placed just to use up my credit and take advantage of the cheap price for the elizavecca mask. Thankfully, I didn't get the bad one. Watching how they handled that has made me put them back on my blacklist.