Lumaday
Lumaday
- Joined
- Apr 30, 2013
- Messages
- 655
- Reaction score
- 433
I called them just to ask about why I was told I didn't have any more months but others were getting this month too even though we signed up on the same day. She basically said that yes the welcome box counted, so I did get 3 boxes (true) and that the code I used gave me a big discount to begin with so there wasn't much they could do (I agreed - I did get an awesome deal, I just wanted to see what they would say about the discrepancies). I just told her I was confused and slightly frustrated about it all, and a little sad that I didn't use my Jules last month because I thought I had another month to go.
She said they are working on updating the website so it explains clearly about the sub and welcome box counting, and so it's easier to see for sure how many more months you have. I hope they actually do that.
Anyway she was super nice and I got through almost immediately so if some people were waiting 1+ hours to get through that doesn't seem to be the case anymore.
She did give me a code good til the 24th for a free polish with a $10 purchase - code IKNOWHER.
Have fun you Julep people, and maybe I'll be back one day if I sub again! Hope they get a lot of these bugs worked out for you all going forward.
She said they are working on updating the website so it explains clearly about the sub and welcome box counting, and so it's easier to see for sure how many more months you have. I hope they actually do that.
Anyway she was super nice and I got through almost immediately so if some people were waiting 1+ hours to get through that doesn't seem to be the case anymore.
She did give me a code good til the 24th for a free polish with a $10 purchase - code IKNOWHER.
Have fun you Julep people, and maybe I'll be back one day if I sub again! Hope they get a lot of these bugs worked out for you all going forward.
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