Originally Posted by
Scarlette Clinique is already one of the BIG THREE at Macy's, an established line that doesn't have to worry too much about getting their name out there. The associates there don't have to sweat too much about goals because they have "gift time" to make up for losses and I noticed that Clinique regional coordinators only come in like once per year. When you work for a small line like Benefit that doesn't spend money on advertising, it's difficult to make sales,and even if we are owned my Louis Vuitton, his name is not stamped with a big LV on the box, so we have to do whatever we can to show the customer that this is a luxury product that belongs in a department store and is just as good as the "Big Three", which are Lancome, Estee Lauder and Clinique.
The Sharky people at the Big Three are pushing sales for their own comission, we are pushing to save our jobs and the counter and for the very little commission that we do get.
When I ask customers if they have tried Benefit before, I am only trying to figure out what the customer wants. If you've been to a Benefit counter before, you would know that 90% of our products are unlike anything else and just by looking at it you wouldn't know what it was. We have to show people and demonstrate in order for people to understand what we sell. We don't get much of the walk-up traffic like the Big Three does, so we have to traffic stop customers, without this selling method, we wouldn't be in the stores and I would be out of a job.
*hugs*Coming back to this thread and reading what you said. You are right. I didn't have to really push for a sale. Some nights I would be standing there with nothing and then the next night, I would have a great night. My cosmetic department was small with Clinique, Lancome, Estee, Clarins, and someone else *can't remember* so we would actually help each other with sales. Strange I know, we were actually like family. But I have seen where other store counters have to push for a sale.
Again, sorry... I haven't worked at a counter in about 2 years and I have forgotten what it's like. And to actually think I'm trying to go back. sigh..