Originally Posted by MacForMe I understand that its hard for an SA to make their quota, some people dont wanna buy, just want to be nosy. My experience recently at a NJ MAC freestanding store was horrible. I am not sure if i even WANT to go back there. I got YELLED at by an SA! YES.. YELLED AT, all because of a request for an item that was an LE. Basically, it went like this, and i quote " NO! We do NOT have THAT! you should KNOW that was A LIMITED EDITION ITEM" I was floored. My face must have been beet red. She wouldn't even help me find something that was remotely close to the item i was looking for, she said "no, there isn't anything, but you can look if you want", IF I WANT??? How nice.. And this happened after she IGNORED me for almost 10 minutes, too busy yapping on her cell phone, fussing with her hair.. I wish that they weren't so nasty and if they dont know an answer, be honest, just say, I'm sorry, i dont know the answer, but i will find out... I think that it would be great if they introduced themselves and said, please let me assist you when you are ready.. This is horrible! I suggest that you find out who is the manager for that store and then write her a letter about the incident, including the girl's name (and mention that she had her cell phone on the floor, good lord).
It's too easy for an email to get lost if you send it to the general maccosmetics address. Go directly to the source and speak to her boss. That kind of behavior is unacceptable --- it makes me so mad, especially being a MAC SA myself!