Same here. I had the 3 month deal, my order total is showing as 0, but I have a real card on file and couldn't access the secret store as of last night. When I tried to cancel Julep a month or two ago, they told me I had until October 24th or something to do so.
You can't cash out your jules in the secret store though -- only on monthly boxes and http://www.julep.com/shop/jule-box.html
I PRAY they aren't going to be one polish in each box in a line of mystery boxes lol
Did you get an email confirmation acknowledging your cancellation? You can alert your CC company if that's the case. That is really obnoxious though.
THIS HAPPENED TO ME TOO!!
I knew it would be for three months when it renewed. But I have an e-mail from them saying to cancel by October 24.
I actually called immediately following my comment and got through to the sweetest girl ever haha. I didn't want to cancel my subscription, I Just didn't want to pay for three months. I wanted to pay monthly (like I had wrongly assumed I would automatically be doing) and she was totally great about it. She let me pay for October and refunded the other two months, and I"ll be able to just pay month to month. The charge will go thru on my bank account it seems, but immediately after there will be a refund. As long as everything happens that she SAID will happen, I'm a happy camper. With the problems at Julep though, I'll be a little wary if it goes as smoothly as the phone call did. But i'm hopeful!
I'm guessing because it includes this month + a 3 month sub and theoretically our "credit" will come off.
I don't know. But that's what it said. I didn't order any add-ons either and it didn't appear to me that the Dark Arts box was any extra money (or I wouldn't have chosen it). I wonder if they were trying to back-charge us for one of the extra months they accidentally gave us? (I was one of the $16.97 for three months people.) If it shows up on my credit card, I'll dispute it. We didn't discuss that part when I called, although I'll agree that the lady I talked to was also quite nice and efficient.
Okay so Mine showed 86.95 but she said what shows on her end that I was being charged for was 65.67. So that was 19.99 + tax per box. She said that the order history will show "pre discount" which would be this month's box. So it shows 86.95 but then this month's box is a discount of 21.31 so what I will actually see on my bank statement is 65.67.
Well, you know, they could save themselves a lot of trouble by being up front about stuff. But the explanation you gave makes sense. They like to emphasize the Maven "discount" and all.
So are you paying for October? Or are they applying your credit?
Ooh, I'll have to check there -- it never even occurred to me. (Well, maybe I shoul wait to see the AC repair bill first...)
