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Hi I have an issue with affiliate program. They had to send me box and they forgot... I'm waiting 10 days for change points in affiliate program into Memepoints... Anyone had the same problems?
Memebox Issues
- Thread starter Luxx22
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I'm not exactly sure what you mean about the box they forgot to send.
Did you exchange commission to Memepoints? Is that what you mean? I'm pretty sure they said they only do that at the end of the month. So you can make as many withdrawals from your affiliate commission account during the month but they only go through at the end of the month.
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When you exchange commission into Memepoints Memebox should do it within 5 business days. They had some technical problems and send points after 8 business day few hours ago.They send me also email with apologies.
It's been over 10 days and no reply in regards to my waxing email.. I don't like their customer service, they must improve :/
Luxx22
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tacehtpuekam
Malicious Meanie Pants
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Hi guys! Just wanted to let you know I created a thread just for Memebox Affiliate Questions/Concerns over in the blogger area.
https://www.makeuptalk.com/f/topic/133367-memebox-affiliates/
I'll be moving the few posts in this thread on the topic over there shortly!
https://www.makeuptalk.com/f/topic/133367-memebox-affiliates/
I'll be moving the few posts in this thread on the topic over there shortly!
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Whew. I finally got a proper reply (hopefully) after quite of few days of "not our fault" and "please look into this" email exchanges.
For those who have not gone through my previous posts in this thread, Memebox sent me the Color bundle with the blue box missing, the Scent bundle with the baby powder box missing and a shop order with a $24 pore brush missing.
They've said they'll send my "package" on Monday, though they had first said all three products were out of stock. I'm scared to ask them what the package will contain and if they are sending both boxes and the brush; what if it leads to another email deadlock?
For those who have not gone through my previous posts in this thread, Memebox sent me the Color bundle with the blue box missing, the Scent bundle with the baby powder box missing and a shop order with a $24 pore brush missing.
They've said they'll send my "package" on Monday, though they had first said all three products were out of stock. I'm scared to ask them what the package will contain and if they are sending both boxes and the brush; what if it leads to another email deadlock?
If I was you I Would wait and see whats in the box they sent you before writing more to Them. Hopefully they Got it Rights this time! Fingres crossed
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when you send them your email? I sent them an email last week about the herbal box...haven't heard anything back yet.
Probably avoiding you too. I sent an email over 2 weeks ago now. Resent it serveral times. NO REPLY...
Luxx22
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Just got refunded my points.. finally and my money
/emoticons/[email protected] 2x" width="20" height="20" />
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LUCKER!! I still haven't heard back.. I'm beyond mad at this point actually. I buy this much and they can't even reply to a email.....Just got refunded my points.. finally and my money
Luxx22
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The waxing box.. It has nothing to do with waxing and it's violating eu laws with this false advertising. I want some points back atleast. Not going to use any of the products except the benton one. And thats not why I bought it whatsoever..
Luxx22
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yes, all they have is the long distance number to Korea
/emoticons/[email protected] 2x" width="20" height="20" />If they have a SF office, why don't they have a toll free number?
One of those jobs being advertised was a customer service type role so maybe they are looking to set one up?yes, all they have is the long distance number to Korea
If they have a SF office, why don't they have a toll free number?
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I just sent my first email to customer service regarding a minor issue (did not get a point for a survey I filled out, despite it saying the point would be awarded on the 17th), and immediately got a form response - is this new?:
Hi,
Thank you for taking the time to contact us.
We really appreciate your feedback, and our team will be in touch with you shortly. We do try our best to respond as soon as possible, but due to the high volume of inquiries we have been receiving, it might take us a few days to get back to you. We seek your understanding, and in the mean time, we suggest you take a look at our FAQs section.
We thank you again for your patience!
Cheers,
Memebox Global Team
Hi,
Thank you for taking the time to contact us.
We really appreciate your feedback, and our team will be in touch with you shortly. We do try our best to respond as soon as possible, but due to the high volume of inquiries we have been receiving, it might take us a few days to get back to you. We seek your understanding, and in the mean time, we suggest you take a look at our FAQs section.
We thank you again for your patience!
Cheers,
Memebox Global Team
They've been doing that for a bit, not to worry. As long as you were to the point and calm they will respond in a few days.
