I think to send to the brand. because they've send my youtube video of the whamisa hand cream to whamisa /emoticons/[email protected] 2x" width="20" height="20" />why would they want a photo? I don't get that...
I think it is just to verify what went wrong and how I got that package. Hopefully it is nothing serious... need so e sleep now. Nite, ladies~I think to send to the brand. because they've send my youtube video of the whamisa hand cream to whamisa /emoticons/[email protected] 2x" width="20" height="20" />
just looked at it before I snoozed, yep this is golden. 'Unsolicited goods' huh..
ooh just read this what a arse, have they actually confirmed they had all 3 boxes in each box, i wonder if they are shifting the blame on to the postal services ,i would pop down and get the postal company for a written letter or document, to send to memebox, i just thought i hope memebox are not getting confused with the orders i remember you bought the 2 boxes and then we spoke online and worked out it was cheaper to buy the bundle hense why you cancelled order and bought the bundles, but then you did a shop order and only the balls were there and not the brush,are they not packing and ticking off properly,i think it would be good to be direct but keep emails short as they don't cope well with long ones, just be firm where you want this to go,and items sent out or refunded.any luck on the global 12 box being replaced after exploding everywhere. bet the flat smelt nice after being away,I had ordered both Colour and Scent bundles in the first lot and ended up receiving just two boxes each from each bundle - the blue colour box and the baby powder scent box are missing from my packages. There were no signs of tampering or opening on the package, which was sealed until I opened it.
Memebox says they had packed all three and declared the weight as 2220g on the label.
Along with these, I had ordered some of those Cocoon ball cleansers and a pore brush from their shop. The cleansers are there, but the pore brush is missing in my order and there are just a couple of sachets and a BB cream sample instead.
My post office has assured me they haven't had anything fall out. Anyway, the package was sealed at Memebox's end.
Things are at a deadlock, with me sending them photos of whatever I got, and with Memebox insisting it wasn't their fault. I have ordered more than 50 boxes so far and had no problems (Except for a damaged box 12). Memebox also knows I unbox everything on my blog - I haven't been able to review the colour and scent bundles yet because of the missing boxes. Not to mention the $24 I spent on the Pore Brush.
We keep exchanging emails along the lines of "I did NOT get the blue and baby powder boxes, please look into this", and "We had packed all three boxes, and the pore brush. Please inquire at your end". I don't know what to do.
P.S. The Colour bundle, the Scent bundle and the cocoon ball-pore brush order were all in three different packages.
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