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- Jun 7, 2013
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- Reaction score
- 16
Quote: Originally Posted by springerl /img/forum/go_quote.gif
Well I received an email back from Pop Beauty
POP Info [email protected]
2:41 PM (0 minutes ago)
to me
Dear Lisa,
We appreciate you taking the time to inform us of your experience with the POP Beauty Plump Pout in the IPSY bag. We are sincerely sorry that you have received a gloss that you feel was unsatisfactory.
Ever since POP Beauty started, our passion has always been to create the best products. With the recent POP Beauty Plump Pout in the IPSY bag, there was a flavouring issue with a small batch and we are devastated by this. We want to assure you that the product is safe for use and that most Plump Pouts delivered in this month’s glam bags taste like their regular delicious selves.
Please accept our sincerest apology and we hope that you can forgive us for this oversight. We will be doing everything to make sure this never happens again.
Yours Sincerely,
POP Beauty
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YouTube
Sara’s Sonnet
www.popbeautycosmetics.com
From: Lisa Springer ]
Sent: Friday, March 7, 2014 6:24 AM
To: [email protected]
Subject: 2
Importance: High
I received a mini version of your plump pout lip gloss in my Ipsy GlamBag in Feb. I was one of the many that received the AWFUL smelling product. To me, it smells like burnt rubber. Obviously, there was something wrong with it because lip gloss that smells THAT BAD would never sell with all the competition out there. Now on social media I have also seen people reporting chemical burns from this product. I would suggest recalling this product.
So as of now they are still sticking to their story that everythings a-okay. Just some missing flavoring but, it's safe to use. Flavoring my a$$. They didn't even offer to send me a full size one.
*edited to remove my email
So I really wasn't happy with their reply so I sent them another email. Like I said in another post, I don't care if they send me anything, I'm upset that they are still sticking to the "it's safe just a flavoring issue" BS. Here's my reply.
With all due respect, the item may still be safe for use but, why on Earth would I want to put something on my lips that smells and tastes like burnt rubber. To me this is a defective product and mine is not the only one. Usually when a company is faced with a defective product they issue a recall. I feel that both you and Ipsy should have let consumers know immediately when you found out there was a problem and offered some sort of explanation. Even if it was a small batch. At this time I am very wary of your cosmetics and not sure if I will ever purchase them. Also, that must be some pretty powerful flavoring to cover up that smell and taste. I have a very hard time believing that was the only issue.
Well I received an email back from Pop Beauty
POP Info [email protected]
to me
Dear Lisa,
We appreciate you taking the time to inform us of your experience with the POP Beauty Plump Pout in the IPSY bag. We are sincerely sorry that you have received a gloss that you feel was unsatisfactory.
Ever since POP Beauty started, our passion has always been to create the best products. With the recent POP Beauty Plump Pout in the IPSY bag, there was a flavouring issue with a small batch and we are devastated by this. We want to assure you that the product is safe for use and that most Plump Pouts delivered in this month’s glam bags taste like their regular delicious selves.
Please accept our sincerest apology and we hope that you can forgive us for this oversight. We will be doing everything to make sure this never happens again.
Yours Sincerely,
POP Beauty
YouTube
Sara’s Sonnet
www.popbeautycosmetics.com
From: Lisa Springer ]
Sent: Friday, March 7, 2014 6:24 AM
To: [email protected]
Subject: 2
Importance: High
I received a mini version of your plump pout lip gloss in my Ipsy GlamBag in Feb. I was one of the many that received the AWFUL smelling product. To me, it smells like burnt rubber. Obviously, there was something wrong with it because lip gloss that smells THAT BAD would never sell with all the competition out there. Now on social media I have also seen people reporting chemical burns from this product. I would suggest recalling this product.
So as of now they are still sticking to their story that everythings a-okay. Just some missing flavoring but, it's safe to use. Flavoring my a$$. They didn't even offer to send me a full size one.
*edited to remove my email
So I really wasn't happy with their reply so I sent them another email. Like I said in another post, I don't care if they send me anything, I'm upset that they are still sticking to the "it's safe just a flavoring issue" BS. Here's my reply.
With all due respect, the item may still be safe for use but, why on Earth would I want to put something on my lips that smells and tastes like burnt rubber. To me this is a defective product and mine is not the only one. Usually when a company is faced with a defective product they issue a recall. I feel that both you and Ipsy should have let consumers know immediately when you found out there was a problem and offered some sort of explanation. Even if it was a small batch. At this time I am very wary of your cosmetics and not sure if I will ever purchase them. Also, that must be some pretty powerful flavoring to cover up that smell and taste. I have a very hard time believing that was the only issue.